Orders

You can book up to six months in advance.

Sorry! Unfortunately we can’t offer this service yet due to the demand on our stock.

Absolutely!

We’ll do our best to accommodate your request, however it may not always be possible to switch to your preferred items due to demands on our stock. Head to our Contact Us page to get in touch.

Yes! If you cancel your order at least 3 days ahead of delivery date or 24 hours after ordering we’ll send you a full refund. We can’t cancel orders that have been dispatched.

Unfortunately not right now although we might be able to offer this in the future.

This will depend on when we need to send the item to the next customer. Contact Us and we’ll talk it through.

We recommend picking a delivery date that's at least 3 days before you leave for your ski holiday so that there's enough time to arrange an exchange if necessary.

However at a minimum, please select a delivery date that's 2 days before your trip. Whilst very rare, delivery delays can happen and we wouldn't want you to be left without skiwear for your trip.

Pick the date you'll be able to return your items to a UK Post Office or arrange a Royal Mail collection. If you return from holiday on a weekend, select the Saturday as your return date and post back to us by midday on the Monday.

Refunds and Exchanges

Get in touch with us on the day the item is delivered and let us know which items you’d like as a replacement. If we receive your exchange request before midday on Monday to Friday and your replacement items are available, we’ll aim for your items to be delivered on the next business day. If the exchange request reaches after midday on Monday to Friday, we’ll aim for your items to be delivered in two business days. We’ll need you to send your original items back to us within 2 days of receiving them. Please note that you’ll have to pay the delivery fee for the exchange items.

If your skiwear isn’t quite what you expected, you are welcome to claim a refund. Contact Us and let us that you’d like a refund. We offer a full refund for unworn items as long as you send back to us within two days of delivery date. Please note that we’ll still need to charge the Delivery Fee.

Cleaning

No. We’ll handle all of the cleaning.

All items are cleaned after every rental.

We use a state of the art Ozone chamber to fully disinfect and sanitise skiwear after every use. It is a chemical-free process that doesn’t use any cleaning solvents, fluids or powders. Making it 100% natural, environmentally-friendly and hypoallergenic. We then re-waterproof each item ensuring you stay dry on the slopes.

Delivery

We deliver to any address in the UK (including Northern Ireland), apart from PO boxes. Please see Royal Mail's Terms & Conditions: https://www.royalmail.com/terms-and-conditions.

We currently can't deliver or accept returns from the Republic of Ireland or the Channel islands.

£8. This covers the cost of delivery and returns with the courier.

The vast majority of orders will arrive on or before your delivery date. Wherever possible we send out orders early so that you have more time to try the item on. Don't worry, you won't be charged extra if your item arrives early.

Whilst very rare, delivery delays can happen and hence we advise that you choose a delivery date that's at least 2 days (and ideally 3 days) before your holiday.

Yes. You’ll receive a tracking link in your shipping confirmation email.

Blanqo rentals are delivered out to customers via the FEDEX Next Day service. We use Royal Mail's tracked 24 hour service for returns.

Typically not as we use a weekday courier service. If you select a delivery day at the weekend, we’ll deliver on the next working day. If it’s critical that your items are delivered over the weekend, please Contact Us.

Returns

Pop the prepaid Royal Mail returns label on your mailer bag with all the garments inside. Seal the bag and return it to a Post Office on or before your Return Date. There are 11,500 of these throughout the UK. Find your nearest one here -Royal Mail Branch Finder.

You can also arrange for Royal Mail to collect your items from your address at our Royal Mail portal. Whilst often free, this service can sometimes have a small charge depending on location and number of items rented.

If your Return date is a Sunday or a Bank Holiday, send your skiwear back before midday on the following working day. 

When items are returned late it can affect other customers’ orders. Therefore we charge a daily £50 late fee until the 150% of the item’s RRP has been reached. If you’re unable to return your item please contact hello@blanqo.co.uk as soon as possible.

Unfortunately we cannot accept returns sent from outside of the UK.

Please return your rental by 12pm on the following working day.

Items are returned using Royal Mail's Tracked 24 hour service. We use the FEDEX Next Day service to deliver items to customers.

Damage

Don’t worry about minor wear and tear, we'll repair those for free. However, significant damage, loss and theft impact other customers and hence we may charge you in excess of the full retail value to cover replacement costs.

We understand that wear and tear happens so don’t worry, we won’t charge you for that. We do not offer damage insurance against significant damage, loss or theft.