Terms & Conditions

OVERVIEW 

This website is operated by Blanqo Limited, a company incorporated in England and Wales under company number 13513790 with a registered address of International House, 64 Nile Street, London, N1 7SR. Throughout the site, the terms “Blanqo”, “we”, “our” and “us” refer to Blanqo Limited. We offer this website, including all information, tools, services and products available from this site to you, the user, conditioned upon your acceptance of these terms and conditions (“Terms”). 

By visiting our site, purchasing and/ or renting something from us, you engage in our “Service” and agree to be bound by the following “Terms”, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to amend these Terms without notice to you by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

YOUR RIGHTS TO ACCESS THE SERVICE

Subject to these Terms, we grant you a non-transferable, non-exclusive right, without the right to sublicense, to access and use the Service for your personal use. You may not use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. 

Items rented or purchased through our website “Products” may be used by individuals under 18 years of age, but we rent and sell only to adults aged 18 or older. By agreeing to these Terms, you represent that you are 18 years or older and capable of entering into a legally binding contract.

We take all reasonable steps to ensure that the website is available at all times. However websites do sometimes encounter downtime and we will not be liable if this website is unavailable at any time.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

CHANGES TO THE SERVICE

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCEPTANCE OF CONTRACT 

After placing an order with us you will receive email acknowledgement that your order has been received. This does not mean that your order has been accepted. Your order constitutes an offer to purchase or rent the Items that you have selected on the basis of these Terms. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Items have been dispatched (the "Order Shipping Confirmation"). The contract between you and us will only be formed when we send you the Order Shipping Confirmation (the "Contract").

The Contract will only relate to those Items whose dispatch we have confirmed in the Order Shipping Confirmation. We will not be obliged to supply any other Items which may have been part of your order until the dispatch of such Items has been confirmed in a separate Order Shipping Confirmation.

We only sell and rent to the UK. Our website is solely for the promotion of our Products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

RENTAL TERMS

The rented item is and will remain our property at all times. You agree to treat the Product with great care and return it to us in the same condition as it was when you received it. You are responsible for loss, destruction or damage to the Product due to loss, theft, damage or any other cause, other than normal wear and tear. Normal wear and tear encompasses minor stains, rips, missing beads, stuck zippers or other minor damage. If you return a Product that is damaged beyond normal wear and tear, then you agree that we shall charge you, and you shall pay, for the price for repairing or replacing the Inventory Item and ensuring no impact on other customers, as determined in our discretion, up to 150% of the Recommended Retail Price (when new) of the Product (on top of any applicable Rental Fees).

The rental period starts on your “Expected Delivery Date” and lasts until the “Return Date”, both of which are stated on the Order Shipping Confirmation. It is your responsibility to ensure the Product is returned to us by the Return Date (or the following Monday by midday if the Return Date falls on a weekend). We will provide pre-paid, pre-addressed packaging “Return Packaging” for you to return the Product back to us. 

You may ask to extend your rental period by contacting hello@blanqo.co.uk. However you acknowledge that we may not be able to accommodate your request due to demands on our Products.

We are not responsible for any personal or other items left in the Product which are returned to us in the Return Packaging. If you believe you have accidentally or otherwise sent us any such items, please contact us at hello@blanqo.co.uk as soon as possible. We may assist in attempting to locate such items at a customer’s request but are not obligated to and assume no liability for doing so.

We will clean and deliver every Product such that it is ready to wear. Whilst we inspect each Product with the utmost care, any use of the Product is at your own risk and we shall not be held liable for any health-related complaints associated with our Products. By accepting these Terms you agree that you will not alter or add to the Product in any way and not clean or attempt to clean the Product in any way.

PRODUCTS

We have made every effort to accurately display the colours of the Products on our website. However the actual colours you see depend on your computer monitor or mobile device. We cannot guarantee and do not warrant that your monitor’s or device’s display of any colour will be accurate.

You agree to examine and try on the Product immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the website.

PRICES AND PAYMENT

We reserve the right to change prices for our Products at any time and without notice to you. Any change in price will not affect orders that have already received an Order Shipping Confirmation.

Despite our reasonable efforts it is possible that some of our Products may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We use Stripe to process our payments and accept almost all major credit and debit cards. You must pay for the products at the point of reservation.

By using Stripe as a payment method, you authorise Stripe to store your card details in case we need to recharge a card for associated fees, e.g. late, damage or theft fees.

FEES

Delivery Fee

We will charge you a Delivery Fee for each transaction you make through our Website. You may rent multiple items within one transaction. The Delivery Fee will cover shipping & return costs. 

In addition, you hereby authorise us (or our payment services provider) to charge your payment card for an amount equal to 150% of the Recommended Retail Price (when new) of the Product (when new) set forth on the Blanqo Website or otherwise determined by Blanqo in its sole discretion. 

You should not place a rental order for a Product unless you have sufficient funds in the account to which the payment card relates to cover 150% of the Recommended Retail Price (when new) as well as the Rental Fee. We reserve the right (and you hereby authorise us to) charge your payment card for any amount up to 150% of the Recommended Retail Price (when new) of the Product at any time where such amount is due and payable under these Terms and Conditions.

Late Fee

If you return a rented Product late or not at all, a late fee of £50.00 will be charged to the payment card you used to pay the Rental Fee for every day that you are late returning the Product and you agree to pay such late fees up an amount not to exceed 150% of the Recommended Retail Price (when new) plus any applicable Rental Fees.

The daily late fee is payable for each order of Inventory Items of which one or more items is not returned when due, not for each Inventory Item. If you have not returned a Product within seven (7) days after the Return Date for the Product, your late return will be considered a non-return and we will charge to your payment card 150% of the Recommended Retail Price (when new), less any late fees that you have already paid (but in addition to any Rental Fees).

Damage, Theft and Loss Fee

Your Rental Fee covers you for “Minor Wear and Tear” which includes minor stains, rips, missing beads, stuck zippers, or other minor damage. If you return a Product that is damaged beyond normal wear and tear or is not returned at all, then you hereby authorise us (or our third-party payment processor) to charge your payment method for the price for repairing or replacing the Product, as determined in our discretion, up to the 150% of the Recommended Retail Price (when new) for the Product.

DELIVERY AND RETURNS

All deliveries will be through our shipping partners, which may change from time to time at our discretion. If you select a weekend delivery date, we will deliver on the next working day. If you require items to be delivered on the weekend, you will need to contact us. We reserve the right to charge an increased delivery fee to deliver on the weekend. We will, through our website and communications, through our shipping partners or otherwise, provide you with information about estimated delivery and arrival times of Products.

The date on which we expect to deliver a rented Product Item to your delivery address will be set out in the online invoice for your rental order (the “Expected Delivery Date”). We strongly recommend that you use an address where an individual can physically receive Products. If you do not use such an address, you acknowledge that we do not bear any liability for Products that are left unattended and that this may result in delivery delays and additional delivery fees for which we bear no liability.

If you lose the Return Packaging, you will be responsible for returning the rented Product at your own expense by the Return Due Date and providing us with a tracking number.

We only deliver and can accept returns from UK addresses. We will not deliver Products to PO Box addresses in the UK. 

CANCELLATIONS

If you cancel an order at least 7 days in advance of the Expected Delivery Date you may be entitled to receive a full refund as long as the Inventory Item has not been worn. Orders cancelled with less than 7 days notice are still liable to pay the Delivery Fee, and the User may be entitled to receive a refund of the price of the Product. If a User cancels their order within 24 hours of placing that order, then they are also eligible to receive a full refund, unless the order has already been dispatched. To cancel an order, the User must give written notice to hello@blanqo.co.uk.

In certain circumstances we may need to cancel an order before it has been dispatched to the user. Said circumstances can include: if the apparel ordered has not been returned/or has been returned damaged by a previous customer, or if the User in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items.)

EXCHANGES

In order to be eligible for an exchange you must send your exchange request to us at hello@blanqo.co.uk on the day the Product was delivered. You must also select the Product that you would like to exchange your original item for (please ensure it is available for your required dates) on the day the Product was delivered using the provided exchange code at checkout. We will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.

You must return the original Product to us using the Return Packaging within 48 hours of its receipt. 

REFUNDS

In order to be eligible for a refund you must contact hello@blanqo.co.uk on the day the Product was delivered. We will then respond to the refund request. Once approved, you must return your Product to us in Return Packaging within 48 hours of receipt.

COMMUNICATIONS

Although we encourage you to communicate with us, you should not share any content that contains confidential information. 

You consent to receive communications from us including for the purposes of notifying you about the status of your order, sending you reminders and providing other information. You may opt out of receiving communications by following the unsubscribe procedures we provide to you.

PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy & Cookie Policy.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the methods specified above.

LAW

The Terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.