Get in touch with us on the day the item is delivered and let us know which items you’d like as a replacement. If we receive your exchange request before midday on Monday to Friday and your replacement items are available, we’ll aim for your items to be delivered on the next business day. If the exchange request reaches after midday on Monday to Friday, we’ll aim for your items to be delivered in two business days. We’ll need you to send your original items back to us within 2 days of receiving them. Please note that you’ll have to pay the delivery fee for the exchange items.

If your skiwear isn’t quite what you expected, you are welcome to claim a refund minus a £15 cleaning and administration fee. Contact Us and let us know that you’d like a refund. We can only offer a refund for unworn items that are sent back within 24 hours of delivery. Please note the Delivery Fee will not be refunded.